What makes Reigate Luxury Travel different from other travel agencies?
We work with a curated range of luxury suppliers to create tailor-made escapes that feel personal, seamless and exclusive. From hidden treasures to our little black book of insider gems, every detail is curated around you - your tastes, your schedule, your kind of luxury.

Do you only book luxury holidays?
Yes, but we define luxury by experience, not extravagance. Whether it’s a serene beach retreat or a five-star family adventure, it’s all about thoughtful touches, effortless planning and comfort without compromise. We always chat to you first to find out what luxury means to you.

Is everything really tailored to me?
Absolutely. From your preferred pillow type to your child’s favourite snacks, we craft every itinerary with personalisation at its heart. You dream it, we’ll design it.

Can you help if I already have a destination in mind?
Of course. We can refine your ideas, add unique experiences and take care of all the details. Think of us as your personal shopper for travel.

How much input do I need to give - do I have to plan anything?
Only as much as you want. Some clients love sharing ideas, others prefer us to handle everything. We’re here to help as much or as little as you would like.

Do you arrange luxury family holidays?
Yes, and they’re one of our specialties. We design escapes that delight every generation, balancing style, comfort and fun.

Are your trips suitable for multi-generational travel?
Absolutely. We create itineraries that cater to different ages and interests, with thoughtful touches to keep everyone happy - from grandparents to toddlers.

Can you find kid-friendly places that adults will enjoy too?
Yes. Our "family-friendly, grown-up approved" escapes offer enriching experiences, beautiful settings and just the right amount of adventure. We firmly believe that luxury holidays don’t need to end once you become a parent!

I’m too busy to plan – can you handle everything?
That’s exactly what we do. We can arrange everything, including transfers or airport parking, fast-track security and more.

Can I book a luxury holiday with minimal effort on my part?
Yes. Effortless elegance is our ethos. We manage every element behind the scenes so you can enjoy without the overwhelm.

How far in advance do I need to plan with you?
For peak seasons and special destinations (like Christmas in Lapland), around 6-12 months ahead is ideal. But if you’re after something more last-minute, we’re happy to make magic happen on a shorter timeline.

Do you specialise in certain destinations?
We have deep knowledge of Europe, the Indian Ocean and the Caribbean. But we have a list of carefully curated suppliers that cover the whole globe.

Can you plan unique travel experiences I won’t find online?
Yes. From private wine tours to after-hours museum visits or sports experiences, our curated escapes go beyond the standard off-the-peg trips you can find online. If there’s a dream experience on your wishlist, try us and see!

How does the booking process work?
We start with a friendly chat or video call to understand your ideal trip and interests. Then we design a bespoke itinerary and fine-tune it with you until it's perfect. Once confirmed, we handle every booking.

Will I have a single point of contact throughout the planning?
Yes. You’ll work directly with Alex or a senior advisor who knows your trip inside out.

How do you ensure everything runs smoothly during the trip?
We double-check every detail and offer support before, during and after you're away. You’re never on your own. Many of our suppliers have concierge services to support you too.

Are my travel plans financially protected?
Yes. We work with trusted, ATOL-protected and ABTA-member suppliers. Your money is held in a trust account to ensure your investment is secure.

Do you offer support while I’m away?
Absolutely. We're available for any last-minute tweaks or issues – discreetly and efficiently.

Is your service more expensive than booking online?
We find our clients value time, quality and peace of mind over bargain deals, but offer price parity with our suppliers so there is no additional cost versus booking with them direct. We offer exceptional value through insider perks, upgrades and seamless service.

Do you charge a planning fee?
We don’t currently charge a planning fee. We’ll always be transparent from the start.

What’s included in a tailor-made itinerary?
Everything from flights and transfers to handpicked hotels, dining reservations and special experiences - all designed around you.

Can you work within a set budget?
Yes. Just let us know your ideal spend and priorities and we’ll curate options that offer maximum value without compromise.